Knowledge Base

Frequently asked questions

30 answers from operators, builders, and binning enthusiasts — searchable, filterable, all in one place.

Orders placed before 14:00 EST on business days ship the same day. Weekend orders enter dispatch Monday morning. You receive an order-confirmation email immediately on placement and a separate dispatch email with tracking the moment your package leaves our warehouse.

Still need answers?

Our support engineers are online — typical response under 4 hours.

Contact support

Frequently asked questions

How quickly are orders processed?

Can I modify or cancel my order after placing it?

Why was my order cancelled?

Can I place a bulk or B2B order?

Do you offer pre-orders for upcoming silicon?

Do you ship internationally?

Is shipping insured?

Can I change my delivery address after dispatch?

Why does my tracking say "awaiting carrier" 24 hours after dispatch?

Do you ship to PO boxes or APO/FPO?

Are CPUs binned or sorted?

Do products include thermal paste?

Are your CPUs new or refurbished?

Do I get the original manufacturer warranty?

Will this CPU fit my motherboard?

What is the warranty period?

How do I claim warranty service?

Can I cross-ship a warranty replacement?

What voids the warranty?

Which payment methods are accepted?

When am I charged?

Why was my payment declined?

Is my card information stored?

How do I reset my password?

Do you offer two-factor authentication?

Can I have multiple shipping addresses on file?

How do I delete my account and data?

Do you offer student or military discount?

Can I leave a product review?

Do you have a referral program?

Still need answers?